1. Return Eligibility
​
Due to the nature of our products, all sales are final.
However, we will gladly accept returns or exchanges under the following circumstances:
-
The item(s) arrived damaged or defective.
-
Incorrect item(s) were shipped.
​
To be eligible for a return or exchange, the item(s) must:
-
Be unused and in their original, unopened packaging.
-
Be accompanied by proof of purchase (e.g., order confirmation or receipt).
2. Reporting an Issue
​
If you received a damaged, defective, or incorrect item, please contact us within 3 calendar days from delivery date. Provide the following information:
-
Order number.
-
A clear description of the issue.
-
Photo(s) of the damaged, defective, or incorrect item(s).
Email this information to info@slaynportray.com
3. Return Process
​
Once your return request is approved, we will provide instructions on how to return the item(s). Please note:
-
Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items).
-
We recommend using a trackable shipping service as we are not responsible for lost or undelivered returns.
4. Refunds and Exchanges
​
-
Approved refunds will be issued to your original payment method within 5-7 business days after receiving and inspecting the returned item(s).
-
Exchanges will be processed once we receive and inspect the returned item(s).
5. Non-Returnable Items
​
For hygiene and safety reasons, we do not accept returns or exchanges on the following items under any circumstances.
-
Opened or used products.
-
Sale or clearance items.
6. Order Cancellations
​You can cancel your order before the order has been fulfilled or shipped. After this period, cancellations are not guaranteed as processing and shipment may have already begun.
​
If you have any questions or concerns about our return policy, please contact us at info@slaynportray.com. Thank you for shopping SlayNPortray!